ARE CHEAP DENTAL TRANSPLANTS A REALITY FOR AUSSIES?

(Author Trevor Payne shares his teeth restoration experiences)

Author Trevor Payne is a former daily newspaper journalist who commenced his career in South Africa and Rhodesia (now Zimbabwe) and then travelled to the United Kingdom for a couple of years before settling in Australia in 1972.

Since retiring, he occasionally writes investigative feature stories, particularly when the subject matter is challenging to readers’ interests and has wide applicability to their lives.

This particular feature story concerns itself with the exorbitant cost of extensive tooth transplantation procedures within Australia and demonstrates the considerable financial relief that can be found overseas without compromising on the quality of the dental surgical standards that would be expected in Australia.

The story is not a recommendation for general dentistry needs, as it concentrates specifically on a procedure normally known as “all-on-4” transplants where a full arch of crowns (usually numbering 12 teeth equivalents or more) are arranged on a bridge supported by 4 implants into the upper or lower jaw bones, or both in the case of full-mouth restorations.

It is usually designated an “all-on-n” procedure where “n” is the number of implants in each jaw, usually a minimum of 4, but frequently 5 or 6 or more depending on the health of the jawbone tissue and what the jaw (and wallet) can accommodate.

The author provides a firsthand account of what was entailed in having 16 of his unworkable teeth replaced by 24 transplants (12 each top and bottom) that are now fully functional for eating once more and also look “nice” too.

He estimates that his cost savings of doing the procedure in Mumbai, India, as against in Australia, was a minimum $23,000 at the cheapest available prices in Australia (about $40,000), but, at the generally quoted prices of $54,000, the savings were a remarkable $37,000.

The Mumbai experience was made more expensive by the included costs of two return air flights totalling about $2200 and about 4 weeks’ hotel accommodation at nearly $4000 at a modest establishment next door to the dental clinic.

This story, though, is not entirely about the financial aspects of the experience; it opens the door to preparing the “patient” for what to expect during the process, and the precautions that are necessary to avoid some potentially disappointing discoveries when it is “too late to turn back” that possibly can trigger the onset of “buyer remorse”, as was aptly expressed to me by a fellow transplant recipient.

It should also serve to quell the commitment anxiety and indecision that inevitably plagues one’s thoughts to proceed with major dental surgery in a distant country where little is known about surgical standards and practices along with the nagging worries about the ramifications of making a poor or wrong decision!

The short answer to that last concern, at least for this author, is don’t worry!

Mumbai was the best possible solution that I could find for anybody that must have this procedure done.

It is appropriate to declare here that no benefits were sought from any entities that could gain financial returns from the publication of this story, which is offered free to all media outlets, including business and educational services, upon publication permission from the author. The intention of the story is to demystify the procedure for others who are facing the trepidation of the unknown regarding all-on-4 transplants in a foreign country.

Content copyright reserved wholly by Trevor Payne, 80 Chinderah Bay Drive, Chinderah, NSW 2487, Australia. Email: trevor.seaski@gmail.com, December, 2024.

What to expect when you get to the clinic?

This article relates to the process employed by one Mumbai clinic in India, but is likely to have close parallels to other overseas surgical clinics that do “all-on-4” procedures, and will most likely involve the following:

First the potential patient contacts the clinic of choice and establishes what treatment is being sought and is introduced to an “International Client Manager”, or co-ordinator, who will then handle all the preliminaries and manage all appointments for the patient. The parties will exchange relevant information about the procedure and photos and x-rays of the problem can assist this process.

A quote is formalised and helps spell out the options available and what the patient’s individual costs will be (NOTE: This can be contentious or confusing and advice is given in this article on how to navigate this issue).

A travel time is agreed to and then the patient makes their own travel arrangements and accommodation bookings, with recommendations available from the co-ordinator.



First Visit (Phase 1)

Depending on time of day of arrival in Mumbai, an appointment is made for day 1 or 2 for scans of the jaws and for blood testing and interview by the clinic’s senior management at which time the materials of choice for the implants and prostheses are decided and final quote firmed up.
On day 2 or 3, extractions of existing teeth can commence and usually involve 1.5 to 2 hours per jaw with each jaw done a day apart. Anitbiotic and anti-inflammatory/painkiller tablets are supplied to patients as well as an injection administered for infection control (NOTE: Further important information follows on the drug therapy you can expect). Also, expect to pay half the total cost before the surgery commences.
Several days are allowed for stitches to heal and seal the gums (as much as 5 or more days) so tourism pursuits are a possibility for those inclined. Note that Saturdays are a full working day in Mumbai whereas the clinic closes on public holidays and Sundays.
At the end of week 1 or beginning of week 2, stitches are removed and casts made of the gums for modelling of the temporary prosthetics.
At least two more visits are made to the clinic in the last week for fitting of the dentures and any final comfort adjustments and the final payment is made for the Phase 1 treatment at the beginning of the second week.


Second Visit (Phase 2)

On day 1 or 2 of arrival expect an early appointment followed a few hours later by a 2-hour surgical session to expose the implants to permit new bone growth to be trimmed for proper access to the implants so the abutments can be placed and tightened to finger pressure before new stitches are inserted to close the wounds.
Again an injection is administered for infection and a further bout of antibiotic and anti-inflammatory drugs issued to be taken for 5 days.
Another meeting will be scheduled with the clinic’s senior manager for a final decision on the choice of prosthesis composition and a final price agreed on.
Within a day, a meeting follows with the prosthodontist for the measurements of the implants for production of the prostheses and may be followed by one of more further appointments for more measurements and tooth colour selection. The payment invoice for Phase 2 can be expected around this time.
A preliminary fitting of the final prostheses is performed in the last week of the Phase 2 visit or slightly earlier.
About 3-4 days before the patient’s departure, the final fitting takes place and the prostheses are locked onto the implants.
An appointment is made for the last day or two before departure for a final inspection and photographs taken of the finished product.


A black and white panoramic x-ray of the lower half of a person's face is depicted.
A dental panoramic radiograph (x-ray) of a human jaw, showcasing nine implants in the upper and lower jawbones.
An x-ray image of human jaw, showing a metal structure on both left or right side of the jawbone. Without teeth.

The author’s x-rays show the various stages of the procedure with (left) his original remaining 16 teeth which were extracted at only $20 each followed by the insertion of the implants (centre) which was completed in the first phase visit. The jaw and implants are then allowed 5-6 months for the grafts and bone to fuse with the implants before the final arches and crowns are securely fastened to the implants to complete the final visit.

Does the Right Hand know what the
Left Hand is doing?

Dentzz utilises a fairly novel way of client (patient) management by allocating an “International Client Manager” to each patient and it is a process that commences right from the outset of the first contact by the client.

It is designed to assist the client with an introduction to the clinic’s team and to determine what dental services will be performed and the respective costs of these along with assistance in obtaining things such as telephone simm cards and more.

These managers are effectively co-ordinators, or minders, who handhold the patients through the process and keep them informed of appointment times and can advise on a variety of issues about forthcoming procedures and choices of accommodation and even air flights and visitors’ visas as well as passenger pickups and departures.

The usual communication channels are through mobile telephones, but can also accommodate laptop email services.

These international patient co-ordinators, in the words of Dentzz management “while not dental professionals, have received comprehensive training to assist patients with scheduling and organizing their trips. All dental and technical questions are directed to our team of doctors, who provide responses through the coordinators.”

A man stands in front of a panoramic x-ray machine, wearing a blue medical vest and holding the facepiece of the machine i...

Looking more like a Star Wars commander, the author undergoes a 360 degree jaw scan. The equipment employed at Dentzz is world class technology and the latest available.

The concept is a good one, but seems to have some flaws in its actual operation that can be frustrating for the visitor if some issues are not anticipated, or allowances made for them.

Unfortunately, this can reflect poorly on what is otherwise a very professional operation in terms of the prosthetic and surgical experiences and the quality of them.

My own co-ordinator was on top of her game and operated out of Dentzz’s Dubai clinic with a high degree of reliability.

However, it was not unusual to hear other visitors complain about the inattentiveness of their minders, or to hear comments such as “the right hand does not seem to know what the left hand is doing”.

This, of course, can cause inconvenience when a patient is given an appointment time but, on arrival at the clinic, is told they are either far too early or were booked in for an hour or two earlier; either way it results in some long waiting room sojourns and is indicative of poor communication between the clinic’s staff.

My travelling companion, Jono, on my Phase 2 visit was not as fortunate with his co-ordinator as I was with mine; in fact, his manager was badly out of touch on at least two occasions.

The first was when he was scheduled to be picked up from his hotel at 9 pm for a 1 am flight out of Mumbai, but when it was apparent that no courtesy vehicle was going to be arriving, the hotel had to book a taxi for him.

We both had a similar experience on arrival in Mumbai for our Phase 2 visit when my co-ordinator arranged for our pickup, but on our arrival (about 11 p.m.) We were greeted by a Dentzz vehicle waiting for a patient with a woman’s name; obviously not one of ours.

We had to find a taxi operator who then did his utmost to double the fare price.

On Jono’s second occasion, his co-ordinator was well informed by Jono that my co-ordinator was arranging for our departure pickup from our hotel as we were leaving on the same flight. We were not too surprised, though, when we arrived in Singapore some eight hours after leaving our hotel to receive a message from him asking when Jono would like to be picked up from his hotel.

Even though most mistakes by co-ordinators (and there seem to be a lot of them) only result in time-related inconvenience, there are instances when it can be costly.

Jon (not Jono), from Brisbane, fully understood from his surgery staff that his second visit to Mumbai would require only a few days to complete the small amount of surgery that was scheduled and this would all be done in one day with a further 3 days recommended for post surgery checkups. Yet his co-ordinator had other ideas and was adamant that it had to be a two-week visit.

“I did ask to talk directly with one of the dental professionals, so I could confirm that I only needed 3-5 days, but access was always denied, as I had to work through the co-ordinator.

“Her word was final, although she obviously didn’t understand my case, and it seems apparent that she didn’t ask anyone, (she) just mandated the obligatory 2 weeks for my procedure.”

After a few terse exchanges between them, Jon relented and booked flights and accommodation accordingly.

As it transpired, Jon was right and his surgery and check ups were completed within the few days originally allocated, but an (unnecessary) extra 9 days of hotel costs were added to his bill for the Mumbai visit and, as a small business operator, he lost nearly two weeks of work-related income.

Jon, rather philosophically, used the time for tourism pursuits.


Misleading Quoting System created Confusion

All on 4 procedure (Using Nobel Biocare Implants): AUD 3500 (onwards per arch) X 2 = AUD 7000 (onwards full mouth)

Extractions: AUD 20 onwards per tooth.

Time Frame:
1)
With the help of all the technology that we use, your treatment can be completed in a single visit of 10 days.

2) Some cases may require a traditional method which involves two visits. The two visits need a minimum interval of 3 months.
During this phase we will give you beautiful temporary teeth, so you can enjoy the benefits of eating and smiling well immediately.
Each visit would be approximately 7 days

Above is part of the author’s quote he received before committing to the procedure. It shows how deceptive the quote can be as it infers there is only one visit for All-on-4 and in no part does it declare that this quote is only for Phase 1 and that a necessary second visit will cost extra.